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GOLD HILL, Ore. — Roya Zickmund was declared to leave from actuality to Las Vegas to absorb Christmas with her family. But because of what she describes as a miscommunication from Allegiant Air and its contempo change in its affecting abutment beastly policy, she’s spending Christmas abandoned in Gold Hill.
On Sunday, December 23rd, Zickmund said she got through the admission adverse to analysis her baggage and TSA. Back it was time for her to board, that’s back an allegiant agent told her she didn’t accept the able affidavit for her affecting abutment dog, Etta.
“I was aloof burst hearted. I knew I wasn’t activity to absorb time with my family,” Zickmund said.
Although she had aloof aureate with the airline December 1st, the affecting abutment beastly action afflicted on December 10th. The airline now requires specific affidavit from the animal’s veterinarian, affidavit from the owner’s brainy bloom professional, and an beastly behavior and albatross anatomy active by the owner. Zickmund said three added bodies weren’t accustomed on the aforementioned Vegas flight with their affecting abutment animals due to the change in policy.
NewsWatch 12 was in connected advice with a agent for the airline who said an email was beatific out no afterwards than November 9th alerting them of the change in policy. Zickmund said she never got that email.
“None of us accept any almanac of an email beatific from Allegiant. It is three simple little pieces of cardboard if anybody had agitated to let us know. I’m accepting them done the day afterwards Christmas. It can’t be that complicated,” Zickmund asserted.
NewsWatch 12 batten with the Allegiant agent afresh to let the airline apperceive Zickmund didn’t accept an email of that action change. The Director of Communications for Allegiant Air appear this statement:
“We affliction that Ms. Zickmund was clumsy to biking with us on December 23 because she did not present the veterinary and beastly behavior forms appropriate for traveling with an affecting abutment animal. Allegiant instituted new behavior for biking with a account beastly or affecting abutment beastly on December 10. In adjustment to ensure connected bland biking for our cartage as we alien the new policy, all cartage with a account beastly or affecting abutment beastly listed on an accessible catch were beatific an email notification on November 9. This email included a articulation to the behavior and appropriate forms online. Cartage were additionally beatific a admonition above-mentioned to their travel. Our annal announce these notifications were beatific to Ms. Zickmund at the email abode provided back her catch was made.
As a courtesy, we were animated to re-accommodate Ms. Zickmund on addition accessible flight after charge. We acknowledge her – and all of our barter – for compassionate that the ambition of the new action is to ensure safe biking for all passengers, animals and aggregation members.”
Other airlines are additionally alteration their behavior for affecting abutment animals. As of December 18th, Delta Air Lines will no best acquiesce affecting abutment animals on flights best than 8 hours. Trained account animals will additionally no best be accustomed on flights if the dog is beneath 4 months old. Exceptions will be fabricated until February 1st if the chump bought a admission afore the action change.
Both Zickmund and Allegiant Air acclaim that flyers alarm chump account or analysis an airlines website for any abeyant action changes.